True Story...
So I sit next to this chick who's mother works at Wal-Mart in the customer service area. As a senior member of the Wal-mart staff, part of her mother's duty is training new hires. Apparently, she was was having a hard time with a recent recruit. The mother was a bit of a perfectionist and the girl she was training was young and had not come from an environment that demanded much of her but she agreed that she would work on "paying attention to details."
One day during training, a customer approached the desk to return a dead fish. She explained to the girl that store policy allows customers to return their fish if it should die (of natural causes) within 48 hours. She walked her through the cash register transaction and they gave the customer a new fish. The girl then asked, "what do I do with the dead fish?"
"Oh, we just put it in the dead fish log" answered the mother and she handed the girl a spiral notebook and explained that when a dead fish is returned, the name of the customer and date and details of the expired fish are logged and kept for inventory purposes. (Perhaps this is due to the fact that those bar-code labels don't stick to wet scales).
My friend's mom walked away and later noticed a bulge in the middle of the notebook. She curiously opened the log to find that next to the last entry, the returned fish had been stapled neatly by it's scaly tail to the outside corner of the notebook page, right above the customer's name.
And that's a true story.
1 comment:
Yes, what a good analogy for training. Steven Covey will like rip me off and use this in his next book.
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